The best sources of information within your organisation are the experienced employees who deal with support issues, undertake research or development and answer everyday queries. Routine capture of experts' knowledge and sharing it with your workforce is both prudent and profitable.
Lucid's technical writers can help you develop knowledge repositories using Wiki technology or support forums allowing you to capture the professional experience of your best brains and share it with your entire workforce or customers.
By providing your customers with these resources you can also draw on the extensive knowledge of your long term customers. Providing them with a forum to share their positive experience more customers will solve their own problems, allowing your highly paid workers to focus on their key tasks.
Our knowledge repository services include:
- Wiki technology
Lucid can deliver Wiki technology, such as Confluence, that allows your workforce to collaborate in the development of a knowledge repository. In addition, Lucid can help you to get started by gathering and generating the initial content for the repository.
- Knowledge Bases
Lucid can deliver web-based online help solutions that are regularly updated either by your staff or by Lucid so that recently resolved problems are always included. Knowledge bases can be enhanced or complemented using support forums which support the provision of peer to peer support.
- support forums
These are discussion boards whereby customers and your support staff can post messages discussing problems and possible solutions, allowing peer-to-peer support so that customers can solve each others' problems.
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