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Lucid's services
Lucid is a specialist customer support, web development and copywriting consultancy. Whether we are
authoring user documentation, developing support sites, or generating product collateral, the range of
services we offer will fully meet the demands of your customers and users. Our full range of services
is as follows:
- user documentation
The users of your system are well aware of the value of good, purpose-written documentation.
Lucid's staff have years of experience in researching and producing all types of user documents.
Our range of user documentation includes paper-based user manuals, getting started guides,
quick reference cards and procedures guides.
- on-line help
With software it makes sense to provide at least some documentation on-line as well as in
printed form.
Our range of on-line help solutions includes context-sensitive help,
"What's this?" help, web help and on-line tutorials.
- interactive learning
Users frequently need more than good documentation to get to grips with new software.
When training on the difficult aspects of a product is demanded Lucid can help with our interactive learning solutions.
Our multimedia tutorials combine state of the art software and tried and tested learning techniques.
These allow you to train and assess users and track their progress.
- systems documentation
In-depth documentation for a system makes maintenance much easier. Lucid offers a full range of
systems documentation.
- documentation consultancy
If you need advice on any aspect of documentation, Lucid can help you with our comprehensive
consultancy service based on years of documentation experience.
- support sites
At Lucid we add value to our documentation services by delivering support sites that provide
constantly up-to-date information for your customers. Our support site services include knowledge base
development, support forums generation and administration and development of support forms.
- product collateral
Lucid can explain the benefits of your products in layman's terms to your potential customers
with our product collateral services.
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