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Support sites
Lucid can add value to our documentation services by delivering support sites which you can add
to your website so that there is a constantly up-to-date resource for your customers.
A typical support site may include:
- knowledge bases
These are similar in format to on-line help but available on the web. They are constantly updated either by your staff or by Lucid so that recently resolved problems are always included.
- support forums
These are discussion boards whereby customers and your support staff
can post messages discussing problems and possible solutions, allowing peer-to-peer support
so that customers can solve each others' problems.
- support forms
Lucid can design and tailor support forms which users can use let you know about problems that
they are having.
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