A well designed user guide or instruction manual is often the most effective way to give your customers a good impression of your system, and to enable them to become familiar with its key features.

The user will judge your efforts. To use your system or product effectively they need accurate information that is easy to access, understand and apply to specific tasks.

Our range of user documentation includes:

• user guides, installation and operations manuals:
  These usually contain step-by-step instructions on the real tasks that your users have to perform.
• getting started guides:
  These contain high-level information about your product or software and may include low-level instructions for performing basic system tasks.
• quick-reference guides:
  These are often in the form of cards or booklets providing information on the most frequently used tasks or functions.
• procedures guides:
  These are used to document manual procedures within your organisation using flowcharts, numbered tables and checklists. Making information easy to understand, locate and update.